Notice of SPD Bank on Suspension of External Business Services
We will implement the transition to our new generation of core systems from 00:00, May 28, 2017 to 24:00, May 30, 2017, during which time all account opening, cash deposit & withdrawal, payment, loan, wealth management, e-commerce, fee payment, third-party custody (including securities, futures, options, trading market, payment institutions, etc.), precious metal brokerage, shipping and bulk commodity derivatives clearing agent businesses (including counter and all electronic channels) for corporate, individual and financial institution customers will be suspended. The business suspension will be from 23:00, May 27, 2017 to 24:00, May 30, 2017, and scheduled as follows:
I. Debit card Unionpay inter-bank transfer (including incoming and outgoing transfer) will be suspended from 21:00, May 26 to 24:00, May 30.
II. ATM transfer and remittance businesses will be suspended from 20:00, May 26 to 24:00, May 30.
III. Zan Jin Bao, precious metal trading businesses will be suspended from 04:00, May 27 to 08:00, May 31.
IV. Subscription, application, redemption and cancellation of wealth management businesses will be suspended from 17:00, May 27 to 24:00, May 30.
I. Repayment through inter-bank transfer is available for credit card users via SPDB Credit Card App or Chinapay.
II. For loan customers with repayment dates between May 27 and May 30, please deposit the repayment amount prior to 17:00, May 26.
III. Functions including Gold Bean point enquiry and redemption, and also registration, enquiry and use of promotional code will be suspended during the system transition period. Please use these functions afterwards.
IV. Customers who participate in securities, futures, options and transaction market investment can complete fund transfer-in/out via our third-party custody services within business hours on May 26 and 27 prior to the system transition.
V. We may resume the provision of services prior to the aforesaid time based on actual progress of the system transition, in which case an announcement will be released on our official website.
Please plan pre-arrangement as needed and we appreciate your understanding for any inconvenience arising therefrom. Should you have any questions, please dial 95528. Thank you very much for your support and understanding.
Should there be any discrepancy between the Chinese and English version of this notice, the Chinese one shall prevail.
May 12, 2017